Help & Support
Search common answers below first — most billing, download and quota questions can be solved in two clicks.
How does the free Origami plan work?
You can make your first custom video right away without signing in. Sign in with your email ($0) to save your videos and get 1 free custom video every week (resets 7 days after each free video). Trying the 5 built-in showcase worlds in the studio is unlimited and never uses your weekly free video. Free videos include all 5 signature hosts and all 7 languages, with a small iAsians.com mark in the corner.
How do Bento and Shogun quotas work?
Origami (free) gets 1 custom video every 7 days. Bento ($12/mo, or $120/yr) includes 12 custom 30-second videos per month ($1 each) with your own @handle corner mark or a clean video. Shogun ($28/mo, or $276/yr) includes 35 custom 30-second videos per month ($0.80 each), and unused monthly videos from the preceding month roll over for 1 month (up to 70 total). A video counts when you press Generate and the studio writes or synthesizes a custom script. Watching the live preview, trying the built-in examples, changing the corner mark and downloading again do not count.
What file do I get?
A 30-second 1080 × 1920 vertical video (.mp4) with AI voiceover in your chosen language, gentle background music, and burned-in word-by-word captions (plus optional dual-language English subtitles and a downloadable .SRT file), exported right in your browser. Keep the tab open until the export finishes.
How do I post it to Reels, TikTok or Shorts?
Your video saves directly as an .mp4 file (H.264 video with audio), which uploads straight from your camera roll or computer to Instagram Reels, TikTok and YouTube Shorts.
How do I set my own corner mark?
On Bento and Shogun, open your account or step 04 in the studio and type your handle, for example @matchabar. Leave it blank for a clean video with no mark.
How do I switch plans or cancel?
Two clicks: open your account, press Upgrade to Shogun, Manage billing, or Cancel subscription, then confirm. You keep your plan until the end of the period you already paid for, and you are not charged again. Manage billing opens Stripe, where you can update your card or download receipts.
What if a topic is declined?
The safety check declines adult content, violence, hate, harassment, political content, scams, impersonation and illegal goods. Declined attempts do not use a video. If you think a normal story or shop topic was declined by mistake, send us the wording using the contact form below.
Can I get a refund?
Send us a message with the contact form below within 7 days of a charge if the studio did not work for you, and we will sort it out.
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Send a message
Questions, billing, data requests or a shop topic that was declined by mistake.
We usually reply within two working days.